Frequently asked questions
Can't find the answer? Write to us and we'll reply within four business hours.
General
Do we have to sign a long contract?
No. Support contracts run month to month with 30 days' notice, and projects have a fixed price.
Do you come on site?
Yes, across the Stockholm area. Much can also be solved remotely the same day.
Do you help private customers?
Yes, with home networks and computer help. The labour can qualify for the RUT deduction.
Which customers do you work with?
Mainly small businesses with 1–25 employees in the Stockholm area, but also private customers who need help at home.
Do prices include VAT?
No, all prices on the website exclude VAT. For private customers the quote always shows the total including VAT.
How do you invoice?
Projects are invoiced after delivery, support plans monthly in advance. Payment terms are 30 days.
How do you handle our passwords and data?
Passwords are stored in an encrypted password manager and handed over to you. We sign a data processing agreement whenever we handle personal data for you.
Networking
What equipment do you use?
Usually Ubiquiti UniFi: affordable, stable and easy to monitor. We adapt to what you already have.
Do we have to close the office during installation?
No. We plan the work so downtime is short, ideally before or after office hours.
Does the RUT deduction apply?
For private customers, the labour for installation in the home can qualify for RUT. Businesses cannot use RUT.
Hardware
Do you sell computers?
We purchase equipment for you at list price plus a small handling fee. You own the equipment straight away.
Can you upgrade instead of replacing?
Yes, often more memory or an SSD gives a computer several more years. We tell you honestly what is worth it.
IT support
What is the difference between Basic and Plus?
Basic covers helpdesk, updates and monitoring. Plus adds backup of Microsoft 365/Google Workspace and malware protection.
How fast do you respond?
Within four business hours on weekdays, usually much faster. We don't promise 24/7 support we can't staff.
Are licences included?
No, licences such as Microsoft 365 are paid separately. We can help you buy and manage them.
Software
Which systems can you connect?
Anything with an API – for example Fortnox, Visma, Microsoft 365, Google Workspace, Shopify and most CRMs.
Who owns the code?
You do. The code and documentation are handed over when the project is done.
Websites
One-off price or subscription – which should I choose?
One-off if you want to own and run the site yourselves. Subscription if you want us to handle hosting, updates and small changes.
How long does it take?
A simpler company site usually takes two to four weeks, depending on how quickly texts and images are ready.
AI chatbots
Does the customer know it's an AI?
Yes. Under the EU AI Act this must be clear from the first message, and we build it in from the start.
Where are conversations stored?
Within the EU, with a limit on how long they are kept. We sign a data processing agreement with you.
Can it make up answers?
We restrict it to your own content and let it say 'I don't know' rather than guess.
Tell us what you need
We reply within four business hours and book a free review.